Organizations are grappling with increased complexity in their technology infrastructure, with 76% of US IT decision-makers noting that technology has become more challenging in the past 2-3 years. This complexity arises from a rapid pace of change that outstrips skills development, leading to conflicts between business teams and IT. Additionally, many businesses are dealing with silos, system redundancies, and inefficient processes, which create an environment ripe for disruption.

To improve operational efficiency, organizations should first gain a holistic view of their applications, systems, and processes. This understanding allows them to streamline workflows and choose appropriate cloud solutions. The rise of low-code/no-code tools and generative AI can empower non-technical users, but it’s crucial to manage these tools properly to avoid new inefficiencies and technical debt. Identifying processes that can benefit from automation is a good starting point.

Integration is vital for organizations that are adding new systems, as failing to integrate these systems can lead to chaos in connectivity, hindering agility, productivity, and governance. Nearly 70% of companies have reported an increase in technical debt due to a lack of clear IT integration plans. A single integration platform can help organizations manage their systems centrally, allowing for rapid adaptation to changing technology needs and better control over integrations.